Affordable Yet A Unique Cloud Telephony Solution

Voice calls have invariably been the mode of communication for long. They will continue to dominate the communication market for a long time to come. Having a scalable, efficient, and stable Cloud Telephony solution should be part of every scaling SMB’s business strategy. 

What are the key things to look for in a Cloud Telephony solution

* Easy dialing options from the CRM

* IVR setup including Welcome, Working/Non Working prompts

* Multi level IVR Menus like “Press 1 to reach to Department 1, Press 2 for Department 2”

* Easy way to configure extension dialing

* Call transfers (based on extensions)

* Build Stickiness b/w Customers and Agents

* Call Details and Recordings

* Having DIDs to mask customer and agent numbers

* Using Multiple DIDs for Marketing needs

* Analytics, Reports to help Managers/Business owners 

Although these are good enough features for a Cloud Telephony, MsgKart has taken the solution to the next level by building tools that help businesses integrate our solution into the existing CRM.

A Simple calling Widget is ready for integration with any CRM and offers these unique features to the Calling Agents 

* A good view of calls made with Call details and recordings

* Initiate new calls with simple button clicks

* Opening a pop using the widget when a Incoming Call arrives and helping opening lead pages 

MsgKart has uniquely bundled all these into a single solution to improve efficiency of Calling Agents and to help businesses run their operations worry free. We provide these services at highly affordable rates, recognizing the need for scaling businesses to optimize their investments across multiple utilities.

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